We understand that your privacy and the security of your personal information is extremely important. This notice sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.

This policy applies if you interact with us online, via email, through our mobile applications or otherwise by using any of our websites or interacting with us on social media.

If you don’t want to read all the detail, here are the things we think you’d really want to know:

• Golf’s Greatest Holes is owned by No4 Productions and Boulder Creek International. Boulder Creek International’s registered address is 79-81 Borough Road, London SE1 1DN and they can be contacted at [email protected]

• Your personal information is, where appropriate, shared with No4 Productions and Boulder Creek International

• We do use a third party to process your personal information on our behalf. They are Beyond Analysis. Beyond Analysis’ registered address is 7 Bell Yard, Holborn, London, WC2A 2JR and they can be contacted via email at [email protected]

• You have a number of rights over your personal information. How you can exercise these rights is set out in this notice.

• We do send direct marketing, if we’re allowed to. And we do this to encourage you to buy the products and services of our partners by sending you offers and ideas that we feel will be of benefit to you. If you want us to stop then please contact us at [email protected]

Our websites and apps are not intended for children and we do not knowingly collect children’s data.

What sorts of personal information do we hold?

• Information that you provide to us such as your name, email address and any communication you have with us, including by phone, email, post, or when you communicate with us via social media;

• Information about whether or not you want to receive marketing communications from us;

• Information about any device you have used to access our services (such as your device’s

  make and model, browser or IP address) and also how you use our website.

• Your contact details and details of the emails and other electronic communications you receive from us, and how you interact with them. For example whether the communication has been opened, if you have clicked on any links within that communication and the device you used. We do this because we want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our communications.

   

Legal basis for processing your personal information

We operate under the legal basis of consent when processing your personal data and we will only process your data when you give us your express consent to do so.

In addition, you can withdraw your consent at any time by contacting us at [email protected]

How do we use your personal information?

• To provide our products and services – we need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services, or enter one of our competitions then we’re delighted, thank you. After that, we need to provide them to you so we need to use your details to do all this.

• Analytics and profiling – we use your personal information for statistical analysis and to help us understand more about how our visitors are using the website.

• Contacting you – we use your personal information to contact you. This may be in relation to a service update, an issue you have raised with us, to conduct market research or to ask for your feedback.

• Marketing and advertising – we use your personal information to provide relevant marketing communications (by email), relating to our products and services. We may also use information about how you engage with us to measure the effectiveness of these campaigns.

Cookies and similar technologies

We use cookies to help give you the best experience on our websites and to allow us and third parties to tailor ads you see on ours and other websites.

Who might we share your personal information with?

We will share your personal information in certain circumstances with our service providers. We work with different companies so that they can help us provide the products and services you require from us or we think you might be interested in. These third parties include:

• Our data management company who will hold the data and deploy email campaigns

• Social media providers – such as Facebook, Instagram and Twitter;

• Market research partners, who help us analyse customer behaviour;

• Our web agency that provides insights and analytics services for the website

If you use the services provided by another company to interact with us, such as a virtual assistant or a social media platform, please be aware that your data is also subject to the privacy policies of these companies.

Your rights

You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you

These include:

• the right to access a copy of the personal information we hold about you;

• the right to correction of inaccurate personal information we hold about you;

• the right to restrict our use of your personal information;

• the right to be forgotten;

• the right of data portability; and

• the right to object to our use of your personal information.

If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.

How long will we keep your personal information for?

We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.

Security

We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:

• We limit physical access to our buildings and user access to our systems to only those that we believe are entitled to be there;

• We use technology controls for our information systems, such as firewalls, user verification, strong data encryption, and separation of roles, systems & data;

• Systems are proactively monitored through a “detect and respond” information security function;

• We utilise industry “good practice” standards to support the maintenance of a robust information security management system; and

• We enforce a “need to know” policy, for access to any data or systems.

Contact us

• If you would like to exercise one of your rights as set out in the “Your rights” or “Automated decision making and profiling” sections above, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by one of the following means:

By email: [email protected]
By phone: +44 (0) 203 968 2451
By post: Golf’s Greatest Holes (c/o Boulder Creek International), The Ministry, 79-81 Borough Road, London. SE1 1DN. United Kingdom.

Policy change

This privacy policy was most recently updated in October 2021. If we make changes to it, then we will take appropriate steps to bring those changes to your attention.